Privacy Policy – Plumtree Home Improvements

Plumtree Home Improvements (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information fairly, transparently and securely.

This policy explains how we collect, use, store and protect your data.

Information We Collect

We may collect information when you:

Submit a form on our website
Contact us by phone, email, SMS or social media
Request a quote or site visit
Become a customer

This may include:

Name
Address and postcode
Phone number
Email address
Details about your home improvement project
Photos or video if you choose to provide them
IP address and anonymous usage data

We only collect information that helps us deliver our services.

How We Use Your Information

We use your information to:

Respond to enquiries
Provide quotes and estimates
Arrange site visits and bookings
Deliver home improvement services
Send relevant updates relating to your project
Improve our website and customer service

We do not sell your data.

Legal Basis for Processing

We process your data under:

Legitimate Interests – responding to enquiries and carrying out work
Contract – when you hire us for services
Consent – when you agree to marketing messages (if applicable)

Storing Your Information

We store your information securely using reputable third-party systems such as:

Wix (website hosting & forms)
Email services
Project management and invoicing tools

We retain data only for as long as necessary for:

Responding to enquiries
Completing work
Legal, tax and insurance obligations

Sharing Your Information

We may share necessary information with:

Our trusted suppliers, subcontractors or service partners
Payment or invoicing systems
Insurance or warranty providers (where applicable)

We will never share your information for marketing by third parties.

Cookies & Tracking

Our website may use cookies or analytics to:

Track visitor numbers
Improve website performance
Understand user behaviour

You can disable cookies in your browser settings at any time.

Your Rights

Under UK GDPR, you have the right to:

Access the data we hold about you
Ask us to correct inaccurate information
Request deletion of your data (where legally possible)
Object to processing
Withdraw consent (for marketing)

To request this, contact us at:

📩 info@plumtreehomeimprovements.com

Marketing

We may send updates relating to:

Your enquiry
Ongoing work
Future services

You can unsubscribe from marketing at any time.

Links To Other Sites

Our website may contain links to external websites.

We are not responsible for the content or privacy policies of those third-party sites.

Changes To This Policy

We may update this policy to reflect changes in law or our practices.

The updated version will always be available on our website.

Contact Us

If you have questions about this policy or your data, contact us:

Plumtree Home Improvements

📩 info@plumtreehomeimprovements.com

📞 0330 043 7794

📍 North East of England